𐄁 FAQ 𐄁
Shipping and Processing Times
We know you are just as excited as we are packing your new crystals on their way to a new home and strive to get your orders processed as quickly as possible. However in light of COVID-19, shipping and handling times may be extended. This is a matter that is currently impacting a lot of businesses and just like you, we are hope that shipping times return to normal soon enough.
Returns and Refunds
We want you to feel all the vibes when receiving your order! If for any reason you are unsatisfied or have a issue with your order please contact us immediately (within 7 days) and we will do everything in our power to make it right! Crystals do come in all sorts of shapes, sizes and colors galore. No two are ever going to be the same, and since they do come from the ground, they can have imperfections. This is normal across the board. Certain pieces we sell via auction are done so that you are able to see those imperfections and ask questions with respect to them. We do our best to package your order to be secure and safe when it leaves our hands. But we know that sometimes the shipping companies can have an accident with our orders. If your crystals do arrive damaged, please be sure to notify us immediately (within 7 days) and take pictures of the box and damage, or otherwise specified, so we can handle your refund/exchange properly. However, if you are not satisfied with your crystals, refunds and store credits are issued at the discretion of our store. Shipping costs associated with a change of mind, are at the expense of the sender. Crystals must be in the same condition they arrived in, if returning, so please wrap them securely and contact us for further instructions.
We are always excited to hear new suggestions about ways we can improve and offer you exciting new product: whether it be new crystals, accessories or even just ideas, we are always ears and happy that you are here to share those thoughts with us. You can do so here.
We accept most major credit and debit card from Mastercard, Visa, Discover and American Express. We also do accept PayPal, Venmo, ApplePay, Google Pay and also accept major cryptocurrencies such as Bitcoin, Ethereum, Bitcoin Cash and Litecoin.